http://www.plumsoup.com/plumblog A conversation with the Soup Gals Mon, 15 Dec 2008 21:25:50 +0000 http://backend.userland.com/rss092 en At least once a week I read a new blog post or article in some industry report touting customer service as the new marketing. There are even groups cropping up in SV and other tech cities for just this purpose, conducting webinars, dedicating entire conferences to shedding light on this ... http://www.plumsoup.com/plumblog/2008/12/15/customer-service-is-the-new-marketingor-is-it/ Reminder of the details for the BlogHer '09 conference, don't miss it! BlogHer event There are links in this post to sign up for both BlogHer and Blogher business- its a great price for a full event- can't wait! http://www.plumsoup.com/plumblog/2008/12/09/blogher-09-details/ So many times I read on Twitter or other blog sites how companies are displaying anti- social media behavior. This can range from the ostrich approach, just pretend its not happening and it will all go away to pushing out employees who embrace and push companies to consider social media. ... http://www.plumsoup.com/plumblog/2008/11/15/anti-social-media-or-just-anti-customer/ I read this a few days ago, and forgot to post it. The more thought about it the more I wonder how other people feel about "us regular folks" selling our souls to the ad man? Do we think we are sell outs just like our celeb friends who go ... http://www.plumsoup.com/plumblog/2008/11/15/the-price-of-my-soul-3382-a-month-apparently/ For many years, I have believed the CRM, BPA, CEM (choose your favorite acronym) movement was a way to allow big business to act and feel small to their customers. I spent years working in this space, selling CRM to companies as the magic pink pill. In the end most ... http://www.plumsoup.com/plumblog/2008/10/24/act-small-think-big/ If you are a business providing products or services of any kind, and you don't have a strategy for finding out what people are saying about you online- in the new social circles, you should cringe when read this article. The numbers don't lie, more and more people are actively ... http://www.plumsoup.com/plumblog/2008/10/23/do-you-cringe-when-you-hear-social-media/ I bet it wasn't this cool.......just sayin' imagine getting designer shoes for free, in your size- that cool! As my 5 year old says, Totally Wicked. I was lucky enough to be part of the myshelterhelper team, check it out! Serious props goes to GangPlank for everything you do to support ... http://www.plumsoup.com/plumblog/2008/10/21/what-did-you-do-last-weekend/ September 2008: PlumSoup has begun work for its premier client, iLinc Communications, based out of Phoenix. iLinc, led by CEO James Powers, is a web conferencing provider that is revolutionizing the way organizations meet and communicate. iLinc offers its customers a SaaS model or a traditional software purchase model. By developing a comprehensive roadmap of ... http://www.plumsoup.com/plumblog/2008/10/09/plumsoup-signs-its-premier-client/ People often equate customer satisfaction with customer loyalty, which I find pretty perplexing because they are not the same animal. Case in point: For about 4 years I went to the same upscale hair salon here in Scottsdale and I saw the same wonderful hairdresser the entire time- that is fairly ... http://www.plumsoup.com/plumblog/2008/09/29/hair-today-gone-tomorrow/ There I am, at least once a week at the grocery store deli counter, waiting in some haphazard line, really more of a crowd or gathering, hoping everyone else is as fair as me and knows who got there in what order. The longer the wait the more milling and ... http://www.plumsoup.com/plumblog/2008/09/17/shaved-at-the-deli/