Customer service is the new Marketing….or is it?
At least once a week I read a new blog post or article in some industry report touting customer service as the new marketing. There are even groups cropping up in SV and other tech cities for just this purpose, conducting webinars, dedicating entire conferences to shedding light on this new movement- huh? I must be missing something, or I’m just too dense to see it- here’s how I see it….
